Frequently Asked Questions

If you have any questions about our products, please take a look at these FAQs.

4D DWF technology
What is 4D DWF technology ?
4D DWF Dynamic Warmth Flow is an innovative technology owned by Wellcare.
Our physical living environment consists of three dimensions, width, height, and depth; hence, the term “3D”. Wellcare introduces to you the 4D DWF technology, the “temperature” brought to you by dynamic flow of warmth is defined as the fourth dimension.

wellcare dynamic warmth flow
There are so many holes on the blanket, will I feel bumpy or uncomfortable?
With an exclusive design, paying attention to the craftsmanship and meticulously selected fabrics, you will only experience the softness and comfort.
Will my Wellcare blanket be less durable due to those circular holes?
Every Wellcare's flexible heating product has been tested with the most strenuous mechanical strength test and washing test to ensure its durability.
Is my 4D DWF underblanket machine washable? Is there any special requirement for washing?
The whole series of 4D DWF heating peoducts is machine washable.  However, please note that excessive washing will wear out the electric underblanket. For this reason, we highly suggest to wash the 4D DWF electric underblanket for maximum of 5 times throughout its service life, which is the same as regular underblankets.  In order to protect these uniquely designed circular holes, please always use the laundry bag to avoid buttons, zippers or any objects from damaging the holes.
A 4D DWF circular hole on my underblanket is damaged and I can see the heating element, what should I do?
Please stop using the electric underblanket immediately when there's any visible damage.  If the product hasn't been used, please return it to the distributor for replacements.  If not, please call our helpdesk hotline for further assistance.

Wellcare's HelpDesk hotline: + 31 (0) 900 4000030
Why can't I feel the dynamic warmth flow?
As invisible as air, the 4D DWF's dynamic warmth flow indeed surrounds our bodies.

Depending on the environment, everyone's awareness of the warmth flow may differ.  According to the test results, products equipped with 4D DWF outperform other similar products on the market in terms of breathability, heat transmission area, the speed to reach a certain temperature, and the ability to maintain desired temperature.

One of Wellcare's product development principles is "attention to every detail."  The innovative 4D DWF technology solves the issue of stuffiness when an electric underblanket is used.  Even though it is invisible, rest assured that its warmth flows wraps around you as natural as air.
Electric underblankets
Why should I use an electric underblanket?
There are many good reasons to use an electric underblanket such as:
1. To warm up the bed before you go to sleep
2. To keep your feet warm to promote healthy blood circulation for a restful sleep.
3. Keeping your bed at a constant temperature to prevent you from waking up in the middle of the night due to 
    being too hot or cold.
4. To be energy efficient and environmentally friendly.
5. To help to create a comfortable bed climate for us to fall asleep easier.
Which side of my electric underblanket is the upper side?
For most of Wellcare's electric underblankets, there are 2 fabrics used for upper and bottom sides.  Depending on your preference, you can choose which side to use close to your body.  However, we highly suggest to put the eco-fleece side downward if your mattress has a slipery surface.

Please pay attention to the underblanket with additional foot warmer function, the part with higher density circular holes should always be placed by your foot.

Before you use the underblanket every time, check if the blanket is completely flat without being folded or creased.
Can children operate the underblanket?
Children may operate the underblanket with adult supervision due to safety concerns.  Under normal circumstances, children should not be allowed to play with electric underblankets. 
Why is my underblanket not warm enough?
Depending on the surrounding conditions (room temperature, mattress, sheet fabric or thickness), sometimes it may take up to 15 minutes for the underblanket to get warm after it has been switched on.  You can set the temperature at the highest level in the begining and adjust the temperature when the underblanket is warm.

Also, in order to prevent heat loss, the electric underblanket should be covered by a duvet, otherwse the blanket may not be warmed up properly.
Why are the LEDs on the controller in different colors?
This electric underblanket is equipped with Active Protection System (APS), a patented technology owned by Wellcare.  APS works through a 3-color LED and beep sound as indicators for different safety stages.

Green light - Operating normally
Orange light - Heating up
Red light - Possible inproper operation, malfunction or overheating.  Please stop using the underblanket immediately and refer to the instruction manual.
Can I use the underblanket to keep my cat warm?
No, all current Wellcare's heating products cannot be used on animals or pets.
Heating pad and cushion
There are 2 kinds of fabrics on 2 sides of the cover, do they have different functions?
A special design of the cover by Wellcare which is made with cosy-fleece on one side for heat retainment and the other side is made with mesh for heat radiation.  You can choose the side based on your desired level of warmth.  Also, you can use the heating pad without the cover.
Can I use the heating pad in bed?
Heating pads may not be used in bed due to the risk of overheating.  For example, with accidental wrinkling or folding may cause overheating or wire breakage.  The best solution to warm your bed is to use an electric underblanket.
Mobile heating products
How can MHB10 3-in-1 mobile heating belt be fitted tightly to the contour of your body?
Not only Wellcare utilizes the 3D tailoring techniques, but also has added a layer of memory foam in the detachable heating pad which can adjust the softness by sensing your body temperature. It is closely fitted for the waist area and better transmits heat.  In addition, the elastic belt provides even better fit, support and retains more warmth.  
What are the benefits of using various materials for the different layers in the detachable heating pad?
The layers in the detachable heating pad can retain heat, maintain high temperature, and distribute heat evenly and steadily.  To ensure a snug fit, it is also designed to include a layer of memory foam.

Different products that use detachable heating pads have different layers based on their functionalities and features.  Thus, different products may or may not have the same layers.
Can I wash the detachable heating pad?
All Wellcare mobile heating products are machine washable including the detachable heating pad.  Before washing the heating pad, please always disconnect the battery pack and place it in a dry place.  By following few simple steps, the detachable heating pad can be cleaned with ease:

1. Put the heating pad into a laundry bag
2. Set the washing machine to delicate cycle at 30°C
3. After wash, lay the product and the heating pad on a moisture-absorbent towel or mat to dry.  The product can only be used when it is completely dry.
4. The detachable heating pad is suggested to be washed in a washing machine a maximum of 15 times throughout its life.

Please always refer to the instruction manual for more details.
How many times can I wash my mobile heating belt/mobile heating seat cushion/mobile heating cushion?
In order to prolong the product's life and retain its aesthetics, it is highly suggested to separate the detachable heating pad and other fabric parts when washing.

Please refer to "Can I wash the detachable heating pad?" for wash instructions.  Rest of the fabric parts may be wash with other garments under regular wash cycles.
How long does it take to fully charge the battery pack? How long is the usage? Is it necessary to charge the battery pack every time it is used?
Please charge the battery pack for minimum of 5 hours before the initial use.  A fully charged battery pack can be used for up to 300 minutes at the highest temperature setting.

Please note that the battery pack will degrade naturally over time or be worn out according to every individual's usage.
Can the temperature be maintained steadily?
Wellcare's heating products are all equipped with constant temperature design to keep the temperature at a stable level.
Can the product be overheated? Would safety be a concern?
All Wellcare mobile heating products are equipped with temperature control which is automatically set at the lowest setting when overheating is detected.
Why can't I feel the dynamic warmth flow?
As invisible as air, the 4D DWF's dynamic warmth flow indeed surrounds our bodies.

Depending on the environment, everyone's awareness of the warmth flow may differ.  According to the test results, products equipped with 4D DWF outperform other similar products on the market in terms of breathability, heat transmission area, the speed to reach a certain temperature, and the ability to maintain desired temperature.

One of Wellcare's product development principles is "attention to every detail."  The innovative 4D DWF technology solves the issue of stuffiness when an electric underblanket is used.  Even though it is invisible, rest assured that its warmth flows wraps around you as natural as air.
What is the highest temperature MHB10 can reach and the wattage it uses?
The power of MHB10 is 4W and it can reach 70 - 75°C at its highest temperature setting.
Why are there 2 kinds of fabrics in MHS10, mobile seat cushion?
Wellcare has specially chosen 2 fabrics for this mobile seat cushion - MHS10:

1.  Cosy fleece for home use which works the same as heating pad
2. Waterproof material on the other side for outdoor use.  For example, it can avoid your hips area from getting wet by the water drops when sitting on the grassfield.  When using MHS10 outdoor, it is highly recommended to put the battery pack into the battery pocket and fold the pocket inside the cushion for better protection.

    
The battery pack was accidentally dropped, can it still be used?
It is suggested that not to continue to use the battery packs when it is dropped.  Please also check the condition of the battery packs on a regular basis.  If it starts to swell, leak liquid, or smoke, please stop using it immediately.
Does the MHT10 heat up on both sides?
Yes, both sides of MHT10 provide warmth but they have different functions: the cosy fleece side is for heat accumulation and the microfleece side is for heat transmission.  Please use the microfleece side against your body to obtain more warmth.
Can other chargers be used to charge the battery pack?
Please always use the charger provided in the Wellcare heating product package you purchased.
Can other battery packs be used to connect to the detachable heating pad?
Please always use the battery pack provided in the Wellcare mobile heating product package you purchased.